Community Support Intern

TL;DR

Community Support Intern (Hospitality): Managing lead conversion and guest communications with an accent on sales and customer experience. Focus on optimizing booking flows, handling multi-channel guest inquiries, and maintaining high service standards.

Location: Onsite at NL-Hub, Netherlands

Company

A hybrid hospitality concept blending student accommodation, hotels, and coworking spaces, operating as a Certified B Corp across Europe.

What you will do

• Convert leads into bookings via telephone, live chat, WhatsApp, and email.
• Deliver high-quality support to guests to ensure a top-tier customer experience.
• Perform cross-selling and upselling of TSH services and products.
• Handle financial administrative tasks and guest change requests.
• Collect and share guest feedback and insights with the internal team.

Requirements

• Must be a currently enrolled university student pursuing a Bachelor's in Hospitality, Sales, Advertising, Marketing, or Business.
• Fluent in English (mandatory) and proficient in at least one of the following: Dutch, German, Italian, French, or Spanish.
• Availability for a period of 5-6 months starting in September 2026.
• Flexibility to work evenings and weekends.
• No holiday plans during the internship period.
• Strong interpersonal and communication skills.

Culture & Benefits

• Monthly compensation for the internship.
• Professional on-the-job coaching and guidance.
• Access to TSH facilities, including a gym and restaurant.
• Discounts on hotel stays, food, and drinks.
• Opportunity to work in a diverse, international B Corp environment.