Customer Success Manager (Public Sector)

TL;DR

Customer Success Manager (Public Sector): Managing and growing relationships with key government and public sector organizations in Germany with an accent on digital sovereignty and regulatory compliance. Focus on driving adoption of open source infrastructure, leading complex modernization initiatives, and aligning hirify.global solutions with long-term platform strategies.

Location: Germany

Company

hirify.global is a global leader in innovative, reliable, and secure enterprise open source solutions, including Linux, Rancher, Edge, and AI suites.

What you will do

• Lead long-term relationships with public sector customers, acting as a trusted advisor for technical and business stakeholders.
• Define and drive Customer Success Plans (CSPs) aligned with customer strategies and public sector priorities.
• Own the end-to-end customer lifecycle from onboarding and adoption to renewal and growth.
• Drive adoption of hirify.global solutions within the context of sovereign infrastructure and regulatory requirements.
• Orchestrate cross-functional collaboration across Sales, Support, Services, and Engineering to ensure consistent outcomes.
• Facilitate Quarterly Business Reviews (QBRs) to align senior stakeholders on progress, risks, and opportunities.

Requirements

• Experience in Customer Success, Account Management, or similar customer-facing roles in enterprise environments.
• Full professional fluency in both German and English.
• Strong understanding of enterprise IT environments, cloud, and open source technologies.
• Ability to navigate complex organizations and influence senior IT leadership and decision-makers.
• Proven track record in driving customer adoption, retention, and long-term growth.
• Experience working with public sector customers or highly regulated industries is a strong advantage.

Culture & Benefits

• Dynamic and rapidly evolving environment requiring agility and an entrepreneurial mindset.
• Inclusive global community that encourages individuals to reach their full potential regardless of background.
• Work culture based on the values of Choice, Innovation, Trust, and Community.
• Opportunities to create a lasting legacy in the open source infrastructure space.