Customer Service Representative (Shopify)

Формат работы

remote

Тип работы

fulltime

Английский

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Service Representative (Shopify): Managing digital storefront and social media customer interactions with an accent on order management and real-time support. Focus on resolving customer issues efficiently and converting browsers into buyers via chat and social channels.

Location: Remote

Company

hirify.global provides virtual assistance and customer support services for digital brands.

What you will do

Manage high-volume emails regarding order status, shipping updates, and general product inquiries.
Provide real-time support via Shopify Chat to assist customers and drive conversions.
Monitor and respond to comments and direct messages on Facebook and Instagram.
Resolve customer issues with empathy and efficiency to maintain high satisfaction ratings.

Requirements

Previous experience using Shopify is a major plus.
Exceptional written English with the ability to adapt tone for different channels.
Strong general computer skills and the ability to learn new software quickly.
High attention to detail and a patient, positive attitude.

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