Account Manager (Client Relations)

TL;DR

Account Manager (Client Relations): Overseeing client accounts and managing Virtual Assistants to ensure high satisfaction and operational efficiency with an accent on performance monitoring and relationship management. Focus on aligning client KPIs, resolving escalations, and coordinating worker productivity.

Location: Remote (Must be available during EST business hours)

Company

A provider of professional Virtual Assistants designed to help clients streamline operations and scale their businesses.

What you will do

• Act as the primary point of contact for assigned clients, managing expectations and maintaining high retention rates.
• Monitor VA productivity and quality of deliverables, conducting regular performance reviews and coaching sessions.
• Ensure seamless onboarding and training alignment for new Virtual Assistants.
• Identify opportunities for account expansion and upselling within existing client portfolios.
• Coordinate with the recruitment team to handle replacements or additional hiring needs.
• Track and resolve client concerns proactively to prevent escalation.

Requirements

• 1–2 years of experience in customer service, account support, or operations.
• Strong written and verbal English communication skills.
• Availability during EST business hours.
• Proficiency in Google Workspace and various project management tools.
• Strong organizational skills and the ability to manage multiple accounts simultaneously.

Culture & Benefits

• Fully remote work setup.
• High-responsibility leadership role with direct impact on client success.
• Opportunity to manage and develop international remote teams.