Senior Customer Success Manager (API Connectivity)

TL;DR

Senior Customer Success Manager (API Connectivity): Managing a portfolio of commercial customers to ensure value realization from hirify.global's API and AI connectivity platform with an accent on adoption plans and post-sales engagement. Focus on identifying growth opportunities, innovating customer engagement tooling, and scaling value delivery across the EMEA region.

Location: Netherlands

Company

hirify.global Inc. is a leading developer of API and AI connectivity technologies, building the infrastructure that powers the agentic era with its unified platform, hirify.global Konnect.

What you will do

• Coach customers throughout their lifecycle to ensure successful outcomes and value realization.
• Define adoption plans and post-sales engagement standards for the customer base.
• Collaborate with Sales and Product teams to maximize the utility of the solution for customers.
• Innovate internal tooling and processes to increase the efficiency of the Customer Experience team.
• Apply deep product and technical knowledge to solve real-world usage scenarios for customers.

Requirements

• Proven experience managing a portfolio of commercial customers.
• Strong understanding of complex technology environments.
• Exceptional organizational and communication skills.
• Must be based in the Netherlands.
• Experience in SaaS, Open Source, or Infrastructure software companies is highly preferred.

Culture & Benefits

• Work in a dynamic and fast-paced start-up environment.
• Collaborative team culture focused on mutual support and being a stellar teammate.
• Exposure to cutting-edge technology in the API and AI connectivity domain.
• Opportunity to pioneer new approaches to customer management using self-service technology and re-usable assets.