Genesys Agentic AI SME (AI)

Conditions

!Company Logo

Syncreon Consulting is Hiring

Job Info:

• Company Syncreon Consulting
• Position Genesys Agentic AI SME - (100% Remote)
• Location Houston, TX
• Source SmartRecruiters
• Published April 07, 2026
• Category Development
• Type Full-Time

Required Skills:****
Core Platform & Certifications

• Genesys Cloud CX Professional Certification
• Genesys Cloud AI – Digital Bots & Knowledge Certification
• Genesys Cloud Developer or Architect Certification
• Hands-on experience with:

Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)

• Digital Bots: Development, deployment, testing & optimization
• Knowledge Workbench, Optimizer, Portal
• Intent Miner / Intent Management
• Architect flow integration with bots & AI
• Genesys Cloud APIs & platform integrations

Agentic AI & Generative AI Skills

• Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
• Prompt engineering & system prompt tuning
• RAG pipelines & vector databases
• LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
• AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
• Familiarity with MCP framework (Genesys agentic roles)
• Generative AI applications for CX automation

Programming & Full-Stack Development

• Python (AI/ML scripting & backend)
• JavaScript / TypeScript (front-end & full-stack)
• Go (backend services for Genesys Innovation roles)
• Node.js + React.js
• RESTful API design & microservices architecture

Cloud, DevOps & Infrastructure

• AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
• Kubernetes & Docker (containerization & orchestration)
• CI/CD pipelines, automated testing, Terraform
• Cloud-native scalable AI application deployment

CX / Contact-Center Domain Expertise

• Conversational AI / Natural Language Understanding (NLU)
• Omnichannel customer journey orchestration
• Voice AI & multimodal interfaces
• Bot insights, analytics & performance optimization

Additional Keywords

• Responsible AI / AI governance & compliance.
• Full-stack AI application development on Genesys Cloud.
• Integration of AI agents with Genesys Copilot & routing.
• Production troubleshooting & optimization of agentic systems.

Regards,Mohammed ilyas,PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com All your information will be kept confidential according to EEO guidelines.

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