Customer Success Manager (Medtech)

TL;DR

Customer Success Manager (Medtech): Managing strategic accounts and DSO partnerships in Italy to drive adoption of 3D scanning and CAD/CAM solutions with an accent on implementation and onboarding. Focus on leading Proof-of-Concept projects and optimizing clinical workflows for dental professionals.

Location: Hybrid (Lombardy, Italy); must be able to travel along the Italian Territory

Company

hirify.global is a global leader in 3D scanning and CAD/CAM solutions for the dental and hearing industries with over 2,000 employees worldwide.

What you will do

• Manage relationships with Dental Service Organizations (DSOs) and Reseller Partners in Italy from initial interest through implementation.
• Lead Proof-of-Concept (PoC) projects, including setting success metrics and coordinating stakeholders.
• Execute detailed implementation plans, overseeing installation, training, and support activities.
• Drive user adoption and growth of hirify.global hardware and software solutions within strategic accounts.
• Collaborate with Key Account Managers to build market presence and articulate regional account strategies.

Requirements

• Must be based in Italy to support territory travel.
• At least 2 years of professional experience in the dental industry (manufacturer or dealer).
• Minimum 2 years of experience in project management for large, complex initiatives.
• Strong understanding of dental clinical workflows.
• Effective structured communication and professional presentation skills.

Nice to have

• Experience with intraoral digital impression or lab scanners and software.
• General IT knowledge and technical experience.
• Experience working within global organizations or with partner/reseller networks.

Culture & Benefits

• Hybrid work arrangement combining home office and occasional on-site engagement.
• Opportunity to work with a worldwide team and award-winning technology.
• Inclusive company culture committed to celebrating human diversity.