Customer Support Representative (German-speaking) (Fintech)

TL;DR

Customer Support Representative (German-speaking) (Fintech): Providing primary support for German-speaking clients and English-speaking users across Europe with an accent on financial products and onboarding. Focus on resolving customer issues across multiple channels, gathering feedback, and contributing to the team's knowledge base.

Location: Hybrid (Amsterdam)

Company

An intuitive investing app dedicated to making investing accessible and affordable for everyone.

What you will do

• Support customers using hirify.global Investing and hirify.global Savings products.
• Respond to chats, emails, and phone calls with speed and clarity.
• Guide new users through the onboarding process to ensure a confident start.
• Gather customer feedback and share insights with the wider team to improve the product.
• Collaborate across teams to resolve issues efficiently and assist with translations.
• Maintain and contribute to the team’s internal knowledge base.

Requirements

• Fluent in German and English.
• Experience working in a customer-facing or support role.
• Strong interest in financial markets and investing.
• Exceptional communication and problem-solving skills.
• Availability for a full-time role (40 hours/week).

Culture & Benefits

• Hybrid work environment (1-2 days at the office) with a work-from-home allowance.
• International work environment and regular team gatherings.
• Company pension plan and mobility benefits.
• Learning budget and full access to a development platform, including Dutch language courses.
• Gym membership contribution via Urban Sports.
• Mental health support with unlimited appointments via OpenUp.
• Possibility to work from abroad for 1 month every 12 months.