Server Support Representative (Cloud Hosting)

TL;DR

Server Support Representative (Cloud Hosting): Handling customer inquiries and resolving technical issues related to cloud infrastructure and hosting services with an accent on server administration and networking protocols. Focus on troubleshooting TCP/IP, DNS, and web server software to ensure high customer satisfaction.

Location: Must be based in Cebu

Company

Leading European digitalization partner for small and medium-sized businesses providing cloud infrastructure, hosting, and web productivity services.

What you will do

• Act as the primary technical contact for hirify.global 1&1 customers via phone and email.
• Resolve technical problems related to web hosting and server configurations.
• Recommend effective solutions to customer issues to maximize their experience.
• Collaborate with team members and other departments to improve internal procedures.
• Report support-related issues to supervisors and participate in coaching sessions.
• Maintain a high level of customer satisfaction through proactive service.

Requirements

• Strong understanding of TCP/IP protocols including HTTP, DNS, FTP, SSH, and RDP.
• Knowledge of web hosting software such as IIS and Apache.
• Ability to handle customer interactions professionally via phone and email.
• Location: Must be based in Cebu

Culture & Benefits

• Friendly working culture with open structures and flat hierarchies.
• Strong team spirit where work and fun are compatible.
• Opportunity for professional growth within a constantly growing European company.
• Inclusive environment that values diversity regardless of background.