Customer Success Advisor (HRtech)

TL;DR

Customer Success Advisor (HRtech): Managing a high-volume portfolio of SMB accounts to drive product adoption and retention with an accent on leveraging AI tools for customer health monitoring. Focus on streamlining onboarding, delivering measurable ROI, and transforming customers into vocal advocates.

Location: Must be based in an eligible contracting location within the EMEA time zone

Salary: €15,780 - €19,600 ($18,304 – $22,736 USD)

Company

hirify.global is a skills-based talent discovery platform that revolutionizes hiring by matching talent to jobs based on actual abilities.

What you will do

• Manage a high-volume portfolio of approximately 100 SMB accounts.
• Onboard customers effectively to optimize Time-to-First-Value and drive product adoption.
• Leverage AI tools and automated playbooks to optimize daily workflows and asynchronous engagement.
• Monitor customer health metrics to identify churn risks and protect Gross Revenue Retention (GRR).
• Partner with Account Managers to facilitate renewals and identify expansion opportunities.
• Take a consultative approach to turn successful customers into vocal brand champions and contribute to the product roadmap.

Requirements

• Must be located in an eligible EMEA contracting location.
• Proven track record in account management or customer success managing a high-volume book of business.
• Strong written and verbal communication skills in English.
• Tech-savvy mindset with the ability to apply systems thinking and AI tools to automate workflows.
• Experience leading deep discovery calls and navigating difficult conversations.
• Data-driven approach to identifying account risks and acting on health metrics.

Nice to have

• Familiarity with tools such as ChurnZero, HubSpot, N8N, Gong, Jira, or Confluence.
• Commercial experience in managing renewal negotiations and pricing deals.

Culture & Benefits

• Fully remote, asynchronous work environment with flexible hours.
• €1,000 annual remote work budget for home office setup.
• 3.5% L&D budget for professional growth and development.
• Unlimited and flexible time off policy to maintain well-being.
• Caregiver-friendly environment with 8-16 weeks of paid parental leave.
• Competitive compensation including Share Appreciation Rights (SARs).