Account Manager, Starlink Strategic Connectivity

Location: Hawthorne, California, United States; on-site role with travel to SpaceX offices, customer locations, and international regions as needed

Salary: $115,000–$150,000 per year

Company

SpaceX develops technologies intended to enable human life on Mars, including Starlink connectivity services.

What you will do

• Manage a portfolio of Starlink Strategic Connectivity accounts from contract signature through onboarding, ongoing account management, retention, and growth.
• Deliver customer service and develop engagement strategies for underserved communities.
• Build stakeholder relationships, identify requirements, manage expectations, and communicate customer feedback to guide programmatic and technical development.
• Define financially sustainable social impact strategies supporting education, healthcare, economic development, and digital inclusion in remote areas.
• Develop impact narratives, case studies, reports, and executive-level materials demonstrating measurable societal benefits.
• Manage partnerships with international aid organizations, philanthropic entities, regulatory bodies, and other external stakeholders while advocating for internal policy changes.

Requirements

• Bachelor's degree.
• At least 3 years of experience in consulting, project management, or strategic planning.
• At least 2 years of experience in an external-facing role managing vendors, commercial or government contracts, or business and enterprise customers.
• Experience with negotiations, complex project management, technical requirements, contract documents, stakeholder management, and executive-level communication.
• Must satisfy U.S. ITAR eligibility requirements: U.S. citizenship or nationality, U.S. lawful permanent residence, refugee or asylee status, or eligibility to obtain the required U.S. authorizations.
• Must be available for extended hours and weekends when required for critical milestones or operations shifts.

Nice to have

• Leadership in negotiations and experience taking products or programs from ideation through full-scale implementation.
• Experience working under tight time, resource, and geopolitical constraints.
• Experience in diverse cultural or regional contexts.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k), disability insurance, life insurance, paid parental leave, and employee discounts.
• Three weeks of paid vacation, at least 10 paid holidays, and paid sick leave under company policy.
• Potential long-term incentives, stock options or awards, discretionary bonuses, and employee stock purchase opportunities.
• Work focused on expanding connectivity and creating measurable social impact in underserved communities.