Customer Experience Specialist (Spanish Bilingual)

TL;DR

Customer Experience Specialist (Spanish Bilingual): Managing customer retention and reducing churn for a barber business management platform with an accent on objection handling and product adoption. Focus on engaging customers during critical moments like cancellation requests and driving platform value.

Location: United States

Company

hirify.global is a leading business management system designed specifically for barbers and shop owners to streamline booking and shop operations.

What you will do

• Reduce churn and downgrades by engaging customers during critical moments such as cancellation requests.
• Handle downgrade inquiries and manage escalations to retain revenue.
• Identify and close product adoption gaps to ensure customers maximize platform value.
• Partner with Tier 1 Support, Customer Success, and leadership to deliver high-impact customer interactions.
• Provide consultative guidance and handle objections using automation and usage-based signals.

Requirements

• Spanish Bilingual proficiency is required.
• Strong ability in objection handling and consultative guidance.
• Proven track record in retention-focused customer support roles.
• Ability to leverage product knowledge and usage signals to drive adoption.
• Must be located in the United States.