Customer Support Executive (Spanish)

TL;DR

Customer Support Executive (Spanish): Providing high-quality assistance to international clients across phone, email, and chat channels with an accent on maintaining professional empathy during complex issue resolution. Focus on delivering excellent service standards, managing diverse client inquiries, and contributing to the overall satisfaction of the global user base.

Location: Must be based in Uruguay or willing to relocate to Uruguay

Company

hirify.global is a global fintech company providing advanced trading services and technology solutions to a wide range of international clients.

What you will do

• Communicate with clients professionally and empathetically via phone, email, and chat.
• Resolve client inquiries and issues efficiently to ensure high service standards.
• Maintain a calm and patient demeanor even when handling frustrated clients.
• Collaborate with global teams to ensure consistent service delivery.
• Handle diverse financial and technical account queries with accuracy.

Requirements

• Fluent Spanish language proficiency required
• Ability to maintain a professional, empathetic, and patient tone
• Strong written and verbal communication skills across multiple channels
• Experience in high-volume customer service environments
• Ability to relocate to Uruguay if not currently based there

Culture & Benefits

• Competitive salary with annual performance bonuses
• Full relocation support including flights, housing, and legal assistance
• Comprehensive top-tier health, dental, and vision insurance for the whole family
• Education allowance covering school and kindergarten fees
• 21 working days of annual leave plus extensive parental leave
• Employee share scheme and continuous learning opportunities

Hiring process

• Introductory call with a recruiter (30 minutes)
• English proficiency assessment (if required)
• Written and verbal communication assessment (45 minutes)
• Final interview (45 minutes)