Senior Customer Success Manager (Ecommerce)

TL;DR

Senior Customer Success Manager (Ecommerce): Supporting EMEA merchants with consultative guidance, product expertise, and growth recommendations with an accent on building long term relationships with key stakeholders and helping them to drive business results utilizing subscriptions. Focus on driving merchant adoption of new hirify.global features and functionality to create and further innovate on superior customer experiences.

Location: Hybrid role based out of our London office; 3 days per week in the office is expected. Office location: close to Old Street Station.

Salary: £75,600 GBP - £111,177 GBP

Company

hirify.global is the subscription platform for the world’s fastest-growing and most innovative brands.

What you will do

• Take ownership of your portfolio of merchants by developing relationships with all key stakeholders, understanding and supporting them to meet their goals, and providing consultative strategy to aid in their growth
• Own the renewal of your merchants’ contracts and ensuring your merchants are getting value from the platform and understand that value ahead of their renewals
• Drive merchant adoption of new hirify.global features and functionality to create and further innovate on superior customer experiences
• Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and deliver solutions
• Deliver on-going Business Reviews to portfolio of merchants

Requirements

• Ability to work at least 2-3 days/week in our London office
• 3-5 years minimum of experience managing enterprise SaaS accounts in a fast paced technology driven company
• Experience managing accounts within e-commerce and a passion for the industry
• Excellent relationship management, communication and negotiating skills
• Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences
• Bachelors degree or equivalent experience desired

Culture & Benefits

• Medical, dental and vision plans
• Retirement plan with employer contribution
• Flexible Time Off
• Paid Parental Leave
• Monthly Remote Life and Merchant stipends