Customer Success Manager (Arabic)

TL;DR

Customer Success Manager (Arabic): Responsible for managing high-value customers and building strong relationships with them with an accent on onboarding, project management, and identifying business goal opportunities. Focus on providing world-class guidance and solutions for new client integrations and post-launch expansion initiatives.

Location: Hybrid working options from both home and the office in the United Kingdom

Company

hirify.global is a company that provides the technology that runs fast apps, serving over 10,000 customers worldwide.

What you will do

• Serve as the primary lead for high-value customers, building strong relationships and becoming their trusted advisor.
• Lead onboarding to help clients start using the hirify.global platform and drive adoption.
• Project-manage and provide guidance and solutions for new client integrations and expansion initiatives.
• Collaborate with the commercial team to identify business goal opportunities and develop account strategies.
• Proactively identify and mitigate churn risk.

Requirements

• 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software.
• Experience with Enterprise customers and/or dynamic and technological accounts.
• Experience in proactively growing customer relationships while expanding their understanding of the customer’s business.
• Aptitude and curiosity to learn about technical concepts related to the product.
• Strong presentation, verbal, and written communication, organization, multitasking, and time management skills.
• A Bachelor's degree from a University is a must.
• Fluent Arabic and English speaking.

Nice to have

• Experience with NoSQL databases or distributed caches.

Culture & Benefits

• Competitive compensation package including salary and equity grants.
• 25 days of flexible vacation time.
• Hybrid working options from both home and the office.
• Home internet & phone monthly allowance.
• One-time home-office setup allowance.
• Health and dental insurance, personal life insurance, and critical illness cover.
• Lunch and snacks in the office.