Strategic Project Manager (Customer Care)

TL;DR

Strategic Project Manager (Customer Care): Leading and managing projects related to Operational Excellence and Customer Care strategy from design to delivery with an accent on customer satisfaction and business performance. Focus on collaborating with cross-functional teams, identifying risks, and driving innovation.

Location: Must be based within commuting distance of hubs.

Company

hirify.global is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.

What you will do

• Lead and manage projects related to Operational Excellence and Customer Care strategy from design to delivery.
• Partner with Customer Care support functions and cross-functional teams to align priorities and deliverables.
• Represent Customer Care in major company-wide projects.
• Act as the primary point of contact for project stakeholders, ensuring alignment and transparency.
• Propose and prioritize project roadmap based on business cases and company goals.
• Continuously improve frameworks and implement advanced methodologies to streamline operations and drive innovation.

Requirements

• 4+ years of experience in project management, with a proven track record of delivering complex projects.
• Experience in SaaS startup, Customer Care environment or Operational Excellence roles is required.
• Cross-functional mindset with experience working with product, sales, business operations, data, and finance teams.
• Excellent data analysis skills, with the ability to extract insights from data to drive decision-making.
• Strong customer-centric approach with the ability to understand and address customer needs.
• Full alignment to our values

Nice to have

• Project Management or Six Sigma certification is a plus.
• Experience in the travel industry is a valued plus.

Culture & Benefits

• IRL-first approach to work, with the team working together in-person 3 days a week.
• Equal opportunity employer.
• English is the official language at the office.