Product Manager (AI)

TL;DR

Product Manager (AI): Owning and driving the evolution of Customer Experience Automation and Analytics products with an accent on data, analytics, and intelligent automation (including AI-powered capabilities). Focus on identifying customer problems, defining product direction, and delivering valuable, high‑quality solutions.

Location: Hybrid in London, United Kingdom

Company

hirify.global Ltd. delivers extraordinary customer experiences, fights financial crime and ensures public safety with its software products used by 25,000+ global businesses.

What you will do

• Own the product roadmap for assigned CX automation, analytics, and intelligent capabilities (including AI), from discovery through launch and iteration.
• Work with customers, partners, and internal stakeholders to understand problems, validate opportunities, and define clear outcomes.
• Translate customer and business needs into well‑defined product requirements, user stories, and prioritised backlogs.
• Partner closely with engineering and data science teams to shape solutions that are technically sound and commercially viable.
• Prioritise features, enhancements, and defects based on customer value, impact, and effort.
• Act as a product expert and advocate, supporting internal teams and engaging directly with customers when needed.

Requirements

• Experience working in a product management, business analysis, or technical delivery role within a software or SaaS environment.
• Strong ability to articulate both business and technical concepts to a wide range of audiences.
• Proven experience working with cross‑functional teams in an Agile or iterative delivery environment.
• Comfortable making prioritisation decisions and owning trade‑offs.
• Highly organised, proactive, and able to manage multiple initiatives in parallel.
• Curious mindset, with the ability to learn new domains and technologies quickly.

hirify.global-to-have">hirify.global to have

• Experience with AI / ML products, including GenAI or LLM‑based capabilities.
• Exposure to Contact Center or Customer Experience platforms.
• Familiarity with speech transcription, analytics, or automation tools.
• Experience supporting customer‑facing teams or participating in sales cycles.
• Hands‑on experience with cloud or SaaS platforms (e.g. AWS, Azure).

Culture & Benefits

• Join a global, market‑leading company.
• Work on high‑impact products across CX automation and analytics.
• Collaborate with talented teams across the business.
• Grow your product career as hirify.global continues to innovate in the CX space.