Operations Manager (Payments)

TL;DR

Operations Manager (Payments): Managing core payment operations, payment performance, and conversion strategies with an accent on fraud prevention and risk management. Focus on leading international payment teams, ensuring compliance, and optimizing technical infrastructure to deliver seamless financial experiences.

Location: Remote-first (Must be available during core hours 10am-3pm local time; South African employment contract)

Company

hirify.global is a remote-first company focused on sustainable technology development in the gaming and fintech sectors.

What you will do

• Define and manage core payment KPIs, including acceptance rates, performance, and conversion.
• Develop and implement comprehensive fraud prevention and risk management strategies.
• Lead, recruit, and mentor a global team of payment specialists.
• Analyze market trends and regulatory changes to improve payment efficiency and user experience.
• Collaborate with product and engineering teams to resolve production issues and drive system enhancements.
• Act as the primary point of contact with network partners.

Requirements

• Fluency in written and spoken English
• Bachelor’s or Master’s degree in Finance or a related field.
• Advanced knowledge of global payment systems and region-specific regulations.
• Proven experience in fraud, risk, KYC, and investigation management.
• Strong analytical skills with a focus on data-driven decision-making.
• Expertise in leading and building cross-functional teams.

Nice to have

• Previous experience in payment operations within the tech, fintech, or gaming industry.

Culture & Benefits

• Competitive salary with individual performance-based quarterly bonuses.
• 20 days of annual leave plus public holidays.
• Flexible working hours with core time between 10am-3pm.
• Top-of-the-line work equipment provided.
• Annual company retreats for networking and team building.
• Referral bonuses and performance incentives.