Senior Product Designer (Digital CX)

TL;DR

Senior Product Designer (Digital CX): Delivering intuitive, evidence-based experiences across web and native platforms with an accent on CX strategy, accessibility, and scalable design systems. Focus on championing the customer voice, driving design vision, and collaborating with cross-functional teams to improve digital journeys.

Location: Hybrid (London or Leeds, 3 days in office per week)

Company

hirify.global is a major media and telecommunications company providing broadband, broadcast, streaming, and mobile services to millions of customers.

What you will do

• Deliver world-class, intuitive, evidence-based experiences across web and native platforms.
• Provide design vision and guidance while using research and data to align with business strategy.
• Partner with product managers, architects, and engineers to ensure solutions meet technical and user needs.
• Run workshops, create user journey maps, and leverage AI tools to drive efficiency.
• Focus on accessibility, CX KPIs, and the development of scalable design systems.

Requirements

• Significant experience in large-scale digital product design across responsive web and native applications.
• Advanced Figma proficiency (prototyping with tokens/variables).
• Proven ability to use research methods and usability testing to reduce friction.
• Proficiency in data analytics tools such as Adobe Analytics.
• Ability to provide a portfolio demonstrating impact in people, process, position, and product.

Culture & Benefits

• Access to exclusive hirify.global Q and hirify.global Glass packages.
• Generous pension package and private healthcare.
• Discounted mobile and broadband services.
• Access to on-campus facilities including subsidised restaurants, gyms, and cinemas.
• Commitment to flexible working and inclusive hiring practices.