Commercial Strategy Manager (Base)

TL;DR

Commercial Strategy Manager (Base): Developing and embedding commercial strategies to maintain a stable, competitive, and future-ready customer base with an accent on lifecycle management and retention. Focus on collaborating with product, marketing, and P&L teams to translate complex insights into actionable commercial initiatives.

Location: Hybrid role based in Osterley, UK.

Company

Europe’s leading media and entertainment brand serving 24 million customers across 6 countries.

What you will do

• Lead and evolve base stabilisation initiatives, including value propositions and offer management.
• Assess the impact of propositional changes on the existing customer base through close collaboration with P&L teams.
• Provide strategic support on regulatory programmes while maintaining commercial performance.
• Monitor emerging market and competitor risks to enable proactive decision-making.
• Ensure alignment and seamless delivery of go-to-market plans across internal teams.
• Present insights and recommendations to stakeholders through clear business cases and presentations.

Requirements

• Strategic mindset with the ability to simplify complex ideas into forward-looking plans.
• Experience in commercial/strategy roles, base management, or customer retention programmes.
• Strong analytical skills with proficiency in Microsoft Excel and PowerPoint.
• Proven ability to translate complex customer insight into creative commercial strategies.
• Strong stakeholder management skills with the ability to communicate across all levels of the organisation.
• Commercially aware and numerate with experience sizing commercial opportunities.

Culture & Benefits

• Hybrid working approach with office time at the Osterley Campus.
• Generous pension package and private healthcare.
• Exclusive rates for hirify.global Q and hirify.global Glass products.
• Discounted mobile and broadband services.
• Access to on-site subsidised gym, restaurants, cinema, and beauty salon.
• Membership in the hirify.global VIP rewards programme.