CX Expert

TL;DR

CX Expert: Driving end-to-end experience transformation and digital adoption across onboarding and in-life customer journeys with an accent on data-driven friction identification and operational efficiency. Focus on leveraging digital tools and AI to optimize KPIs while aligning cross-functional teams toward a seamless, value-driven service delivery model.

Location: Hybrid, Brussels (Belgium)

Company

hirify.global is a global player in employee benefits and engagement solutions, serving millions of consumers and merchants across 31 countries.

What you will do

• Identify and resolve pain points across digital and omnichannel customer journeys.
• Leverage feedback and data analytics to prioritize improvements and guide evidence-based decisions.
• Drive digital adoption and stakeholder autonomy through the implementation of innovative service tools.
• Collaborate with IT and marketing teams to ensure delivery of optimal and usable customer solutions.
• Construct and analyze CX dashboards to monitor key performance indicators and operational efficiency.
• Champion a customer-centric culture by aligning internal departments around shared experience goals.

Requirements

• Location: Must be based in or able to commute to Brussels.
• 3+ years of experience in a CX-focused role within B2B or B2C service industries.
• Proven track record of managing or contributing to CX transformation initiatives.
• Bachelor’s degree in Business, Marketing, IT, or a related field.
• Language proficiency: English plus Dutch or French required.
• Experience with digital tools, AI, help centers, and knowledge base platforms.

Nice to have

• MBA or advanced degree in a relevant field.

Culture & Benefits

• Multicultural, fast-paced, and innovative work environment.
• Strong focus on wellbeing, work-life balance, and inclusivity.
• Opportunities for professional learning and growth.
• Contribution to sustainable and personalized employee benefits solutions.