Vendor Trainer (Fintech)

TL;DR

Vendor Trainer (Fintech): Overseeing training quality, performance governance, and consistency for global customer support partners with an accent on instructional delivery and curriculum localization. Focus on building measurable training programs, facilitating Train-the-Trainer workshops, and analyzing performance metrics to improve new hire readiness and knowledge retention.

Location: Must be based in Chicago, IL; Denver, CO; or Westlake, TX, with in-office attendance required at least 3 days per week.

Salary: $73,000–$110,000 USD (based on compensation zones).

Company

hirify.global is a financial services company on a mission to democratize finance for all.

What you will do

• Oversee vendor training governance through audits and adherence to quality standards.
• Lead structured Train-the-Trainer workshops to prepare site trainers for delivery.
• Observe classroom sessions and provide actionable feedback to improve instructional quality.
• Track and analyze new hire performance metrics and post-training outcomes.
• Partner with subject matter experts to localize and update curriculum for global audiences.
• Implement evaluation methods to measure learner satisfaction and knowledge retention.

Requirements

• Proven experience in managing structured training programs with vendor partners.
• Experience delivering security-focused training within the industry.
• Strong command of adult learning principles and instructional design techniques.
• Ability to interpret performance data and use metrics for data-driven decisions.
• Excellent communication and engagement skills for diverse cultural audiences.
• Ability to travel internationally up to 30% of the time.

Nice to have

• Background in highly regulated financial or security environments.
• Previous experience with large-scale vendor operations or BPO management.

Culture & Benefits

• Performance-driven compensation including bonus programs and equity ownership.
• 100% paid health insurance for employees and 90% for dependents.
• Flexible lifestyle wallet for wellness, learning, and personal expenses.
• Comprehensive parental leave, PTO, sick time, and company holidays.
• 401(k) matching program.
• High-impact role in a mission-driven, fast-paced team environment.