L1 Technical Support Agent

TL;DR

L1 Technical Support Agent (EdTech): Providing technical assistance and troubleshooting to end-users of the Canvas LMS with an accent on resolving complex user issues and acting as a liaison with Tier 2 support. Focus on managing ticket lifecycles, ensuring timely issue resolution, and delivering high-quality service across phone, email, and web-based channels.

Location: Must be based in Budapest, Hungary (Hybrid role).

Salary: HUF 313,600 gross monthly.

Company

hirify.global creates intuitive educational products and learning management systems designed to inspire personal and professional growth.

What you will do

• Provide technical troubleshooting and support for Canvas LMS users.
• Manage the end-to-end lifecycle of support tickets from initiation to resolution.
• Act as a liaison between customers and Tier 2 technical support for escalated issues.
• Advise clients on product features and best practices for system use.
• Communicate technical solutions via phone, email, and web-based tools.

Requirements

• Must be based in or able to commute to Budapest, Hungary.
• Full availability required for a 3-week technical training phase (Mon–Fri, 16:00 to 00:00).
• Strong problem-solving skills and technical aptitude for software systems.
• Excellent communication skills for professional client interaction.
• Ability to work in a structured, part-time support environment.
• Successful completion of a background check and identity verification.

Culture & Benefits

• Meaningful benefits package competitive within the local market.
• Commitment to diversity and inclusive hiring practices.
• Collaborative environment focused on personal and career development.
• Work-life balance with part-time scheduling for 20 hours per week.