Technical Support Agent (EdTech)

TL;DR

Technical Support Agent (EdTech): Providing technical assistance and troubleshooting for the Canvas Learning Management System with an accent on supporting end-users, administrators, and corporate clients. Focus on managing ticket resolution, effectively communicating technical solutions in Spanish, and escalating complex issues to Tier 2 support.

Location: Must be based in Budapest, Hungary

Salary: HUF 727,200 (Gross monthly)

Company

A software company dedicated to creating intuitive learning and development products that simplify education.

What you will do

• Provide technical support to end-users of the Canvas LMS via phone, email, and web tools.
• Troubleshoot platform issues and advise clients on product usage best practices.
• Serve as a liaison between customers and Tier 2 Support during problem escalations.
• Assist clients throughout the entire lifecycle of an issue from initiation to resolution.
• Participate in a dedicated 3-week technical training phase.

Requirements

• Fluent Spanish language skills required
• English proficiency required for documentation and training
• Must be based in or able to work from Budapest, Hungary
• Ability to commit to full-time hours including a 3-week initial training phase (Monday – Friday, 16:00 to 00:00).
• Strong analytical and troubleshooting skills.
• Successful completion of a background check and identity verification.

Culture & Benefits

• Meaningful benefits package aligned with local standards.
• Commitment to an inclusive, diverse team environment.
• Professional growth opportunities within a global educational technology company.
• Supportive office culture with a focus on work-life balance.