Technical Support Agent (LMS)

TL;DR

Technical Support Agent (LMS): Providing technical assistance and troubleshooting for Canvas users with an accent on LMS administration and corporate user support. Focus on managing issue lifecycles from initiation to resolution or escalation and ensuring high-quality client communication.

Location: Must be based in Budapest, Hungary

Salary: HUF 627,200 gross per month

Company

hirify.global creates intuitive educational products that simplify learning and facilitate meaningful relationships throughout students' and professionals' careers.

What you will do

• Provide technical troubleshooting and support via phone, email, and web-based tools.
• Act as a primary contact for Canvas end-users, administrators, and corporate clients.
• Manage the full ticket lifecycle from issue initiation to resolution or escalation.
• Collaborate with Tier 2 Support during complex escalations.
• Advise clients on product best practices and specific platform issues.

Requirements

• Must be based in Budapest, Hungary.
• Full availability required for a mandatory 3-week technical training phase (Monday – Friday, 16:00 to 00:00).
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills for professional client interaction.
• Ability to pass a background check and verify identity/location.

Culture & Benefits

• Competitive and meaningful benefits package.
• Commitment to diversity, equity, and inclusion in the workplace.
• Inclusive and collaborative team environment.
• Support for ongoing professional and personal development.