Product Expert, Customer Support (Data Analytics)

TL;DR

Product Expert, Customer Support (Data Analytics): Providing technical guidance and troubleshooting for users of an AI-powered data analytics platform with an accent on SQL, API workflows, and modern data stack integrations. Focus on acting as the local founding member for support operations in APAC, advocating for customer needs, and driving platform adoption through deep product expertise.

Location: Must be based in Sydney, Australia

Salary: A$107,000–A$150,000

Company

hirify.global is an AI analytics platform that provides a governed context graph, transforming company data into a trusted source of truth for AI agents and enterprise teams.

What you will do

• Provide proactive and high-touch technical support to customers and partners via Slack.
• Serve as a subject matter expert on the hirify.global platform, dbt, git, and database technologies.
• Collaborate with internal Product and Engineering teams to advocate for customer requirements and report bugs.
• Establish and shape the local Customer Support function for the APAC region.
• Create technical content, including troubleshooting guides and design patterns for the community site.
• Partner with Solutions Engineering to identify product trends and improve the overall customer experience.

Requirements

• Must be based in or able to work from Sydney, Australia
• 3–5 years of experience in data analytics, business intelligence, or a related technical field.
• Strong SQL proficiency and deep understanding of data analytics concepts.
• Passion for troubleshooting, teaching, and working directly with customers on a daily basis.
• Excellent communication skills with the ability to explain complex technical solutions clearly.
• Proactive and solution-oriented mindset with the ability to take initiative in a new market.

Culture & Benefits

• High-growth environment backed by top-tier investors like Google Ventures and Snowflake Ventures.
• Opportunity to define and lead support strategy in a new regional hub.
• Access to sophisticated AI-driven data tools and modern analytics stacks.
• Collaboration with a distributed, expert-led team across global hubs.
• Compensation package inclusive of superannuation and equity participation.