Head Of Operations (iGaming)

TL;DR

Head of Operations (iGaming): Overseeing daily execution across all Managed Services verticals, including CRM, Marketing, and Platform Operations, with an accent on driving client growth, satisfaction, and operational scaling. Focus on directing cross-functional teams, implementing data-driven lifecycle strategies, and ensuring compliance excellence in a fast-paced B2B environment.

Location: Must be based in Sliema (Malta) or Bucharest (Romania). Hybrid work available after 3 months (up to 50 days/year).

Company

hirify.global is a leading B2B SaaS provider delivering software, content, and services for the iGaming industry, serving 300 customers worldwide with a team of over 1400 people.

What you will do

• Oversee day-to-day workflow for client deliverables, ensuring high standards for service deployment and consultancy.
• Direct and mentor the core execution team to foster a high-performance culture across all operational functions.
• Manage operational budgets, resource allocation, and capacity planning to support client growth.
• Lead Quarterly Business Reviews and report performance metrics to key clients and internal stakeholders.
• Implement player lifecycle strategies, including advanced segmentation, retention, and VIP program management.
• Drive specialized initiatives and collaborate with third-party providers to implement new features like AI-driven support solutions.

Requirements

• Proven experience specifically within the iGaming B2B sector.
• Minimum of 3 years of managerial experience leading teams.
• Direct experience in CRM, Marketing, and Operations.
• Strong understanding of iGaming regulatory landscapes and compliance best practices.
• Excellent English communication skills.
• Analytical and problem-solving abilities with a focus on data-driven decision-making.

Nice to have

• Experience in Customer Support operations.
• Familiarity with leveraging AI capabilities within operational workflows.
• Experience in managing third-party provider integrations.

Culture & Benefits

• Hybrid work schedule with flexible remote opportunities.
• Competitive annual leave with yearly increases and additional paid sick leave.
• Monthly lunch allowance and gym membership.
• Access to learning platforms like LinkedIn Learning and Udemy with an annual training budget.
• Comprehensive parental support and employee assistance program.
• Frequent team-building activities in various locations.