Associate Customer Success Manager (AdTech)

TL;DR

Associate Customer Success Manager (AdTech): Supporting global strategic accounts in executing and scaling paid media campaigns with an accent on platform adoption, campaign optimization, and performance analysis. Focus on driving measurable business outcomes through deep expertise in creative, automation, and data integration tools.

Location: Philippines (Hybrid role). Must be able to work mid-shift hours to support EMEA-based global accounts.

Company

hirify.global is an AI-powered advertising technology company that integrates media, creative, and intelligence to help brands deliver high-impact ad experiences.

What you will do

• Partner with Customer Success Managers and leads to deliver strategic and operational excellence for enterprise accounts.
• Oversee end-to-end campaign setup, optimization, and performance tracking across major social and programmatic platforms.
• Support customer onboarding, training, and quarterly business reviews to drive platform adoption and retention.
• Analyze campaign performance, providing actionable insights and recommendations to customers.
• Build and maintain performance dashboards to ensure data accuracy and visibility.
• Collaborate with product and engineering teams to surface customer feedback and drive platform improvements.

Requirements

• 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics.
• Proven ability to execute and optimize paid media campaigns across social or programmatic platforms.
• Strong analytical, problem-solving, and presentation skills using Excel and business intelligence tools.
• Excellent communication skills with the ability to manage multiple stakeholders globally.
• Must be able to work mid-shift hours to align with EMEA-based client operations.
• Growth mindset with a proactive approach to learning digital ecosystems.

Culture & Benefits

• Collaborative and inclusive environment spanning 13 countries and 60+ nationalities.
• Focus on growth and development for all team members.
• Opportunities to work with Fortune 500 brands and cutting-edge ad tech.
• Supportive team structure with clear paths for professional contribution and expertise development.