Customer Service Specialist (Telecom)

TL;DR

Customer Service Specialist (Telecom): Providing first-level technical support for products and services with an accent on troubleshooting, problem resolution, and maintaining communication with internal support teams. Focus on identifying customer needs, tracking reported issues using ticketing procedures, and ensuring resolution within established severity guidelines.

Company

hirify.global is a global technology company providing connectivity solutions for the world's leading brands, communications providers, and technology firms.

What you will do

• Analyze and resolve customer technical issues related to system inoperability or accessibility.
• Track and manage customer-reported problems using formal ticketing procedures.
• Collaborate with internal resources and second-level support groups for timely ticket resolution.
• Ensure follow-up on customer requests according to established severity guidelines and deadlines.
• Maintain ongoing communication with Sales, Marketing, and Product Support departments to ensure satisfaction.
• Complete administrative tasks including time reporting and internal documentation.

Requirements

• High school diploma or GED required; Bachelor’s degree in communication or business preferred.
• Ability to work in a multiple shift environment covering 24/7/365, including weekends and holidays.
• Proficiency in Windows and Microsoft Office Suite.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work with minimal supervision.
• Bilingual (English and Spanish, Portuguese, Mandarin, etc.) is preferred.

Culture & Benefits

• Competitive total compensation package.
• Flexible and remote work opportunities.
• Collaborative, inclusive, and transparent organizational culture.
• Access to professional development and training opportunities.
• Opportunity to work with recognized global technology brands.