Customer Support (Fintech)

TL;DR

Customer Support (Fintech): Providing face-to-face support to customers in local branches with an accent on building relationships and resolving financial queries. Focus on mastering customer service skills and transitioning into remote service roles via the company's skill progression framework.

Location: Wolverhampton. Role requires work across local Lloyds and Halifax branches; potential future transition to hybrid remote work.

Salary: £20,960 increasing to £21,560 after 6 months.

Company

A major UK banking organization focused on providing inclusive financial services and career development for employees.

What you will do

• Deliver face-to-face support to customers in bank branches.
• Build and maintain strong customer relationships through empathy and integrity.
• Resolve customer queries and help manage their financial needs.
• Collaborate with teammates to ensure high-quality service delivery.
• Develop new skills and earn accreditations through the internal progression framework.

Requirements

• 1 year of customer service experience required.
• Strong interpersonal skills with a focus on empathy and reliability.
• Ability to work part-time hours including Saturdays.
• Must be based in Wolverhampton or surrounding areas for branch access.
• If transitioning to hybrid work, must meet homeworking criteria (private space and stable internet).

Culture & Benefits

• Generous pension contribution of up to 15%.
• Private medical benefit with BUPA.
• Performance-related annual bonus and share schemes.
• 22 days of holiday plus bank holidays.
• Inclusive environment with support for diversity, wellbeing, and parental leave.