Customer Service Advisor

TL;DR

Customer Service Advisor (Fintech): Providing friendly and professional support to customers via phone, email, and live chat with an accent on resolving issues efficiently and improving customer experience. Focus on delivering fair, practical solutions and identifying ways to enhance FAQs and processes.

Location: Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months)

Salary: £14,151

Company

hirify.global provides an all-in-one business credit card & spend management platform that helps business owners save time and money.

What you will do

• Provide friendly, professional support to customers via phone, email, and live chat.
• Resolve issues efficiently while taking full ownership of each case from start to finish.
• Listen carefully to understand concerns and deliver fair, practical solutions.
• Keep up to date with products and policies to ensure accurate guidance and information is provided.
• Proactively identify ways to improve the customer experience.
• Recognise customers who may need additional support and ensuring they receive the help they need.

Requirements

• Strong customer service experience, ideally within a call centre or financial services environment.
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
• Sound judgement and confidence when managing complex or sensitive customer enquiries.
• Proven ability to handle a high volume of requests while maintaining accuracy and quality.
• Proactive attitude, with a strong focus on resolving issues at the first point of contact.
• Empathetic and curious nature, with a genuine passion for helping people.

Culture & Benefits

• Private Healthcare including dental and opticians services through Vitality.
• Worldwide travel insurance through Vitality.
• 28 days holiday (plus bank holidays).
• Annual Learning and Wellbeing Budget.
• Dog Friendly Offices.
• Free drinks and snacks in our offices.

Hiring process

• Stage 1: 15-minute intro and values call with Talent Partner (Video call).
• Stage 2: 45-minute virtual interview with members of the Customer Service Management team.