Manager, Customer Success

TL;DR

Manager, Customer Success (SaaS): Leading a high-performing team of Account Executives to drive revenue growth and customer retention with an accent on coaching, strategic account management, and operational excellence. Focus on driving cross-sell and up-sell opportunities, optimizing sales pipelines in Salesforce, and fostering a customer-first performance culture.

Location: Must be based in Sydney, Australia. Hybrid remote with 3 days per week in-office required.

Company

hirify.global is a Unified IT Operations Platform that simplifies endpoint management, patching, and backup for over 35,000 customers worldwide.

What you will do

• Hire, coach, and develop a team of Account Executives to reach revenue and retention targets.
• Define and implement sales strategies to maximize cross-sell and up-sell opportunities.
• Maintain rigorous pipeline forecasting and data accuracy within Salesforce.
• Identify churn risks and develop proactive retention strategies to secure the existing customer base.
• Serve as an executive-level escalation point and advisor for key accounts.
• Partner cross-functionally with Sales, Marketing, and Product teams to align on revenue-driving initiatives.

Requirements

• 2-3 years of leadership experience managing account executives or customer-facing sales teams in B2B SaaS.
• Proven record of leading high-performance teams and consistently exceeding revenue targets.
• Strong analytical mindset for using sales data and trends to optimize performance.
• Expertise in consultative selling, negotiation, and managing complex deal cycles.
• Proficiency with Salesforce and other sales enablement tools.
• Must have existing work authorization for Australia as this role is not eligible for visa sponsorship.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance packages.
• Financial security through a 401(k) plan.
• Unlimited Paid Time Off (PTO) to support work-life balance.
• Collaborative and kind team environment focused on curiosity and innovation.
• Clear pathways for professional growth and career advancement.