Helpdesk Specialist (Capital Markets)

TL;DR

Helpdesk Specialist (Capital Markets): Supporting capital markets operations including client lifecycle management, compliance, and trade settlements with an accent on investigating financial breaks and processing trade exceptions. Focus on maintaining high-accuracy resolution of trade mismatches and facilitating communication across front-desk stakeholders to ensure operational efficiency.

Company

hirify.global is a leading global professional services company that transforms business, operating, and technology models for the digital era.

What you will do

• Address and resolve client queries regarding capital markets operations with timeliness and accuracy.
• Process trade exceptions and manage trade booking, clearing, and confirmation tasks.
• Investigate financial mismatches, missing trade bookings, and interest claims.
• Liaise with traders, relationship managers, and credit officers to resolve complex trade breaks.
• Contribute to process improvement initiatives and participate in team development activities.
• Foster a strong risk management culture by ensuring timely identification and resolution of operational issues.

Requirements

• Experience in capital markets operations or similar financial services functions.
• Proficiency in managing client lifecycle data, trade booking, and settlements.
• Ability to work effectively in a high-risk, time-critical, and dynamic environment.
• Strong interpersonal and communication skills for interacting with various global stakeholders.
• Proficiency in English to ensure accurate resolution of client queries.

Culture & Benefits

• Collaborative and inclusive global team environment.
• Opportunities for professional growth and personalized career path development.
• Commitment to innovation and high-caliber team support.
• Global organization with over 300,000 associates focused on ethical and impactful business practices.

Hiring process

• Interviews may be conducted in person or via video conference.
• Candidates may be requested to present official government-issued identification during the interview process.