Customer Support Executive (Spanish Speaker)

TL;DR

Customer Support Executive (Spanish Speaker): Providing support and issue resolution to existing clients through various communication channels with an accent on accuracy and detail. Focus on processing client requests, verifying documents, and achieving quarterly KPI targets.

Location: Based in Belize. Full relocation support available for you and your family.

Company

hirify.global is a leading trading broker with 40M+ trades a day and 2,000+ people across 13 countries, combining scale, care, and real tech to make trading better for 1M+ clients worldwide.

What you will do

• Process client requests and resolve issues via live chat, phone call, and email through the CRM system.
• Escalate issues to the appropriate specialist via Salesforce or Jira.
• Update clients on their request statuses.
• Verify documents submitted by clients.
• Prepare and interpret reports and documentation.
• Achieve quarterly KPI targets set by the customer support manager.

Requirements

• Bachelor's Degree.
• Minimum of 3 years of experience in a customer service-related role.
• Native Spanish.
• Advanced English.
• Advanced Portuguese.
• Strong client-facing and communication skills.
• Availability to work on rotative shifts, including weekends.

Culture & Benefits

• Competitive salary and annual performance bonus.
• Full relocation support for you and your family — flights, housing, visas, and legal assistance included.
• Top-tier health insurance with full family coverage — medical, dental, vision, mental health.
• Unlimited learning opportunities: external courses, English lessons, career and leadership development.
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave.

Hiring process

• First interview (up to 30 minutes).
• English Check.
• Written Capability test (30 minutes).
• Verbal Capability test (30 minutes).
• Final interview with your future team (45 minutes).