Client Technical Support Senior

TL;DR

Client Technical Support Senior: Providing ongoing data analysis and technical support to ensure accurate and punctual processing of client orders per technical specifications with an accent on troubleshooting and process execution. Focus on collaborating with internal groups to define process requirements and monitoring project accuracy.

Location: Heredia

Company

hirify.global is a global data and technology company, powering opportunities for people and businesses around the world.

What you will do

• Collaborate with internal groups to define process requirements for projects.
• Interpret project specifications and utilize the most effective approach to produce the desired results accurately and efficiently.
• Analyze client data to validate accuracy and determine next steps.
• Provide technical support including testing, debugging, troubleshooting, and implementing necessary program changes, updates, or additions.
• Monitor accuracy and completeness of all assigned projects.
• Communicate status with team members and end users within client expectations.

Requirements

• 2+ years experience in a technical processing environment.
• Technical Bachelor’s degree in progress or complete, basic programming skills and desire to develop skills within open systems environments.
• SQL and Alteryx skills preferred.
• Amazon Web Services (Athena and S3) and Visual Studio skills preferred.
• Excellent problem solving and analytical skills.
• Ability to communicate fluently in English.

Culture & Benefits

• hirify.global's culture and people are important differentiators.
• hirify.global's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few.
• hirify.global is proud to be an Equal Opportunity and Affirmative Action employer.
• Innovation is an important part of hirify.global's DNA and practices, and our diverse workforce drives our success.