Service Desk Specialist

TL;DR

Service Desk Specialist: Providing day-to-day technical support for internal employees, managing network infrastructure, and maintaining corporate hardware with an accent on system configuration and asset tracking. Focus on resolving technical issues, ensuring data integrity, and optimizing IT service delivery for a growing global workforce.

Location: Contern, Luxembourg

Company

A global provider of infrastructure and software solutions for AI, cloud, and security, supporting a digital ecosystem with thousands of GPUs and edge locations worldwide.

What you will do

• Provide day-to-day technical support for network infrastructure, systems, and hardware.
• Install, configure, and troubleshoot desktop systems and peripherals.
• Maintain system security, data integrity, and user access management.
• Track and manage corporate IT asset inventory and equipment procurement.
• Participate in IT projects, incident logging, and infrastructure upgrades.

Requirements

• Basic knowledge of hardware, operating systems (Windows/macOS), and networking fundamentals.
• Proficiency in Active Directory, DNS, DHCP, and Microsoft Azure.
• Experience supporting end-users in an L1 help desk environment.
• Strong problem-solving, multitasking, and communication skills.
• Ability to work full-time on-site in Contern, Luxembourg.

Nice to have

• Familiarity with ITIL processes and ITSM tools.
• Knowledge of Linux systems.

Culture & Benefits

• Competitive compensation package.
• Flexible working hours with modern office facilities.
• Private medical insurance for employees and their families.
• Digital nomad perk: work from anywhere for up to 45 days per year.
• Additional paid vacation and sick leave days.
• Support for team sports, social activities, and language learning.