Technical Integration Engineer (Fintech)

TL;DR

Technical Integration Engineer (Fintech): Onboarding and retaining customers by acting as the technical expert in all things implementation and ongoing technical support for scale accounts with an accent on problem-solving and triaging issues with the Method integration. Focus on driving customer initiatives forward through technical expertise, thoughtful problem-solving, organizational planning, and outstanding execution.

Location: New York, NY; Austin, TX

Salary: $115,000-$150,000

Company

Method has built the most modern way to connect to consumer financial accounts, combining real-time liability connectivity with instant payment execution.

What you will do

• Research, troubleshoot, develop, and implement creative technical solutions for customers.
• Act as a Method Subject Matter Expert (SME) by working closely with Engineering and Customer Success teams and engineers on the customer side.
• Create and update repeatable processes including technical integration and documentation best practices to help drive customers towards self-sufficiency and to increase leverage across teams.
• Identify patterns and contribute to product and system improvements.
• Improve engineering’s tools and documentation processes.
• Ensure an excellent Method experience for customers, and gather feedback on ways that Method can build the next generation of user-focused solutions.

Requirements

• 1-3 years of experience in an engineering or forward deployed engineering role ideally with fintech and/or API-focused companies.
• Experience working with some combination of Node / JavaScript, React (or similar framework), Postgres (or similar relational database), and MongoDB / NoSQL.
• Familiarity with modern web services and APIs.
• Have the ability to work with a high degree of autonomy but also enjoy working dynamically with a wide range of people, both internally and externally.
• Have strong communication skills, both verbal and written, and be able to work under pressure to solve technical problems for Method’s customers.
• Experience in Financial Services / fintech.

Nice to have

• Experience working at a smaller stage company / start-up environment.

Culture & Benefits

• Team of 50+ people spread across offices in Austin, SF, New York City, and Washington D.C.
• Working alongside investors and advisors from Andreessen Horowitz, Emergence Capital, Y Combinator, Avra, and Ardent.