Services Operations Analyst

TL;DR

Services Operations Analyst: Providing critical support to the Professional Services team with an accent on developing proposals, statements of work, and other business development documentation. Focus on maturing the daily operations of the growing Professional Services business.

Location: Remote (US)

Salary: $70,000 - $110,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package.

Company

hirify.global is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations.

What you will do

• Manage requests from Sales and Service delivery teams to develop Statements of Work and win new client business.
• Support Services Delivery teams in project setup and wrap-up activities to aid in accurate resource planning, revenue forecasting and recognition, invoicing activities and engagement analytics.
• Develop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposals.
• Work cross functionally with internal hirify.global Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents.
• Support process improvement efforts and system automation efforts within hirify.global’s Services business.
• Support operational metrics tracking including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter score, etc.

Requirements

• 2+ years experience in an operations or business analysis role
• Bachelor’s preferably in Finance, Accounting, Business Management or related field
• Must work effectively at a distance
• Strong organizational skills with the ability to handle multiple tasks at once
• Demonstrated project management experience
• Excellent communication skills, both written and verbal

Nice to have

• Proficient with Microsoft Excel
• Strong working knowledge of a professional services firm preferred
• Adept at communicating timelines and expectations to large teams
• Experience with any of the following systems/programs is a plus: Jira//FinancialForce/Salesforce/Ironclad/RFPIO (or another proposal)

Culture & Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections