Customer Support Specialist

TL;DR

Customer Support Specialist (SaaS): Building and maintaining respectful relationships with clients through responsiveness and expertise, troubleshooting issues, and training clients on a member-management SaaS platform. Focus on resolving client-reported issues and working with the Product Development team to advance the product.

Location: Must be based in Cebu, Philippines

Company

hirify.global amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date.

What you will do

• Build and maintain respectful and collaborative relationships with clients.
• Learn the inner workings of a member-management SaaS platform.
• Troubleshoot and resolve client-reported issues.
• Train clients on how to best use the platform.
• Provide reporting to clients on the status of support cases.
• Work with the Product Development team to address bugs and advance the product.

Requirements

• Relevant work experience preferred.
• Strong technical skills with MS Word, PowerPoint, Excel, and MS Outlook.
• Experience with HTML and CSS.
• Excellent communication skills (both verbal and written).
• Ability to work well in a team environment.
• Capability to manage up and escalate as needed.

Nice to have

• Prior experience supporting software applications.
• Troubleshooting software experience.
• JavaScript experience.

Culture & Benefits

• Medical, Dental & Optical Benefits including Dependents.
• Flexible Planned Paid Time Off and Sick Leave.
• Inclusive and Welcoming Environment.
• Purpose-Driven Culture.
• Work-Life Balance.
• Hybrid Work Arrangement.