Customer Support Representative (Danish Speaker) (iGaming)

TL;DR

Customer Support Representative (Danish Speaker) (iGaming): Providing professional and empathetic support to Danish-speaking users to ensure a seamless gaming experience with an accent on account management, payments, and responsible gambling compliance. Focus on troubleshooting complex user issues, collaborating with cross-functional teams, and maintaining high service standards in a regulated market.

Location: Must be based in Bucharest, Romania (Hybrid work available after 3 months).

Company

hirify.global is a leading B2B SaaS provider delivering software, content, and services for the global iGaming industry.

What you will do

• Deliver professional, friendly, and efficient customer support to Danish-speaking users.
• Resolve escalated player issues related to accounts, payments, bonuses, and games.
• Collaborate with Payments, Risk, Fraud, Casino, and Sportsbook teams to address complex cases.
• Follow internal procedures and strict compliance requirements for regulated markets.
• Track and escalate bugs, outages, or complaints using internal tools.
• Contribute to the knowledge base by suggesting improvements based on recurring customer issues.

Requirements

• Fluency in Danish (native or near-native) is mandatory.
• Good English proficiency required.
• Previous experience in customer support, preferably in iGaming or a digital environment.
• Strong problem-solving and communication skills.
• Ability to work in a shift-based environment (evenings, weekends, and holidays).
• Customer-first and proactive mindset.

Nice to have

• Knowledge of responsible gaming practices and regulatory environments.
• Experience with B2C brands in online gaming, betting, or fintech.

Culture & Benefits

• Hybrid work schedule after 3 months, with up to 50 work-from-home days per year.
• Annual leave starting at 22 days, increasing by 2 days per year up to 32 days.
• Private Medical Subscription and Employee Assistance Program.
• Daily catered lunch or monthly lunch allowance.
• Access to Udemy, LinkedIn Learning, and an external training budget.
• On-site gym, pool, and regular team-building activities.