Junior Support Engineer

TL;DR

Junior Support Engineer: Providing technical assistance for a range of hardware and software products with an accent on Linux systems, IP networking, and troubleshooting complex customer issues. Focus on managing support tickets, replicating technical challenges in a lab environment, and collaborating with R&D teams to implement effective solutions.

Location: Onsite in Bucharest, Romania

Company

A global technology company specializing in test and measurement, technology systems, and network security solutions.

What you will do

• Provide friendly, expert technical support for a diverse product range.
• Track and manage customer-reported issues throughout the resolution lifecycle.
• Configure and set up products according to specific customer requirements.
• Reproduce reported bugs in a testing lab and document findings for R&D teams.
• Ensure seamless communication and resolution for all support tickets.

Requirements

• Bachelor's degree in Computer Science, Engineering, or relevant experience.
• Proficiency in Linux OS and understanding of IP protocol stacks and data networking.
• Strong English language skills (spoken and written).
• Well-organized, structured mindset with a focus on teamwork and cooperation.
• Ability to research, diagnose, and troubleshoot system-level problems.

Nice to have

• Experience with VoIP protocols and telecom standards (ISDN, ISUP).
• Shell scripting or other programming language proficiency.
• Familiarity with SQL databases like MySQL or Postgres.
• Certifications such as Cisco CCNA or LPIC-1.

Culture & Benefits

• Flexible working hour models.
• Comprehensive health care and wellbeing programs.
• Access to training, continuing education, and development budgets.
• On-site company restaurant and café.
• Public transport support and family care programs.