Customer Success Manager (Web3)

TL;DR

Customer Success Manager (Web3): Managing and growing relationships with a portfolio of blockchain customers with an accent on driving adoption, product utilization, and account strategy. Focus on acting as a trusted advisor, resolving complex implementation issues, and bridging the gap between user needs and internal product development.

Location: Must be based in Vancouver, BC, or New York City

Company

An omnichain interoperability protocol builder creating infrastructure to unify the power of individual blockchains.

What you will do

• Develop tailored account strategies to drive adoption and usage of protocol offerings.
• Lead the onboarding process and deliver educational workshops for users.
• Build and nurture long-term relationships with key industry stakeholders.
• Monitor and analyze user engagement metrics to assess account health and proactively identify challenges.
• Serve as the primary point of contact for inquiries and technical implementation support.
• Advocate for user requirements internally to influence product development and roadmap.

Requirements

• 2–5 years of experience in business development or account management.
• Solid understanding of the Web3 and blockchain industry.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment with significant ambiguity.
• Strong organizational skills with the ability to manage pipelines and forecasting.
• Proven ability to work collaboratively across technical and non-technical teams.

Nice to have

• Technical expertise in blockchain infrastructure.

Culture & Benefits

• High-ambition, ego-free work environment.
• Opportunity to help build the infrastructure operability layer of the future.
• Exposure to world-class investors and a rapidly scaling organization.
• Fast-paced culture requiring resilience and adaptability.