Customer Support Specialist (SaaS)

TL;DR

Customer Support Specialist (SaaS): Supporting customers with hirify.global-related questions and requests with an accent on helping customers adopt the product more effectively and get stronger outcomes from their usage. Focus on collaborating with internal teams to escalate and resolve product or technical issues and contributing to team projects and continuous improvement initiatives that enhance the customer experience.

Location: Flexible working hours as well as the possibility to work fully remotely or in one of our offices or in a hybrid model

Company

hirify.global turns B2B websites into lead generation engines.

What you will do

• Support customers, prospective customers, and partners with hirify.global-related questions and requests.
• Handle inbound conversations across live chat and email.
• Help customers adopt the product more effectively and get stronger outcomes from their usage.
• Follow up on open issues and keep cases moving toward resolution.
• Collaborate with internal teams to escalate and resolve product or technical issues.
• Maintain accurate customer records and keep internal systems and documentation up to date.

Requirements

• Experience in a customer-facing B2B role.
• Experience working in a B2B SaaS environment.
• Strong written communication skills and confidence supporting customers across chat and email.
• Strong follow-through, attention to detail, and a solution-oriented mindset.
• A customer-first approach and the ability to communicate with clarity and empathy.
• Interest in marketing, sales, and how B2B teams use software to generate pipeline.

Nice to have

• Working knowledge of Google Analytics.
• Experience with Salesforce or similar sales and marketing tools.
• Familiarity with helpdesk or customer management systems.
• Knowledge of CRMs, Zapier, APIs, or related integrations.
• Experience using a variety of SaaS tools.

Culture & Benefits

• A high performing team that supports each other and celebrates success together.
• Flexible working hours as well as the possibility to work fully remotely or in one of our offices or in a hybrid model.
• Attractive benefits and rewards.
• Team events.
• Mental Health support with Auntie.