Technical Customer Success Manager & Pre-Sales Specialist (Fintech)

TL;DR

Technical Customer Success Manager & Pre-Sales Specialist (Fintech): Guiding customers through technical discovery, complex audits, and API integration with an accent on translating regulatory requirements into practical technical solutions. Focus on leveraging AI tools to streamline documentation and support workflows while bridging the gap between Sales and Engineering.

Location: Must be based in or able to work from Vienna, Austria (Hybrid arrangement).

Salary: €40,000–€50,000/year.

Company

A B2B fintech company specializing in digital receipt solutions and secure transaction compliance to fight tax fraud.

What you will do

• Lead technical pre-sales consultations to help customers implement solutions.
• Support clients through critical audit and self-certification phases under tight deadlines.
• Analyze and troubleshoot technical issues using logs and developer tools like Postman and curl.
• Champion the use of AI tools to generate documentation and optimize support efficiency.
• Facilitate customer onboarding and technical kick-off calls for API integrations.
• Serve as the customer advocate to the Product and Engineering teams.

Requirements

• Full professional fluency in English and French.
• Experience in technical support, consulting, or pre-sales engineering.
• Familiarity with REST APIs, logs, and developer tools.
• Ability to thrive in regulated environments and handle pressure.
• Strong communication skills to bridge technical and non-technical stakeholders.
• Hands-on experience with LLMs and interest in AI-driven workflows.

Culture & Benefits

• Flexible working hours with a hybrid arrangement.
• 25 vacation days per year.
• Access to public transportation ticket.
• Choice of company hardware (Windows, Linux, or Mac).
• Supportive office environment in Vienna near U3 subway.
• Focus on personal development and continuous learning.

Hiring process

• Resume screening.
• Cultural fit interview.
• Skill and team fit chat with team lead and colleagues.