Support Services Specialist (SaaS)

TL;DR

Support Services Specialist (SaaS): Providing high-level technical support and consultation to premium clients with an accent on workflow validation, platform adoption, and resolving complex product issues. Focus on managing a dedicated book of accounts to drive product renewal, demonstrate platform ROI, and enhance customer satisfaction through proactive configuration.

Location: Must be based in the United States

Compensation: $60,000–$70,000

Company

hirify.global is an AI-powered, all-in-one productivity platform unifying tasks, docs, chat, and calendars to help teams streamline operations and reclaim their time.

What you will do

• Provide contextualized, hands-on support and configuration assistance to strategic, premium clients.
• Scope, validate, and optimize client workflows to ensure successful platform adoption and product renewal.
• Troubleshoot incoming support tickets, manage user expectations, and drive resolutions.
• Serve as a trusted internal advocate for user needs and feedback.
• Consult with clients to ensure they are maximizing the value of their investment and realizing ROI.
• Identify and escalate potential upsell opportunities to sales and success teams.

Requirements

• 2+ years of professional experience in a consulting role with mid-market or enterprise customers.
• Strong technical aptitude in configuring, implementing, and customizing SaaS platforms.
• Demonstrated ability to cultivate strong relationships with clients at all organizational levels.
• Exceptional problem-solving, troubleshooting, and organizational skills.
• Excellent written and verbal communication skills.
• Must be authorized to work in the United States (no visa sponsorship available).

Nice to have

• Prior familiarity with the hirify.global product.
• Experience in SaaS PPM software or collaborative work management (CWM) solutions.

Culture & Benefits

• Opportunity to work with and pioneer AI technologies in a high-growth environment.
• Emphasis on hiring for ambition, grit, and potential impact.
• Supportive, innovative team culture focused on professional growth.
• Equal Opportunity Employer committed to a diverse workplace.