Care Advisor (Medtech)

TL;DR

Care Advisor (Medtech): Ensuring a seamless member experience during off-hours, weekends, and holidays with an accent on backend operations and customer-facing responsibilities. Focus on process improvement, automation initiatives, and operational excellence while serving as a key contributor to product development through frontline insights.

Location: Remote (US)

Company

hirify.global brings together the most advanced imaging and the most comprehensive blood testing solutions into a single offering.

What you will do

• Execute and manage all backend operational tasks required to move members through the Ezra process efficiently during weekends, holidays, and evening hours.
• Partner with sites to ensure weekend members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly.
• Serve as the main point of contact for Ezra members should they have any difficulties throughout the member journey during off-hours, weekends, and holidays.
• Act as the weekend liaison for any site issues that arise, facilitating quick and effective resolution.
• Contribute to product development by identifying opportunities for improvements and reporting issues encountered during weekend, holiday, and after-hours operations.

Requirements

• 1-5 years in a customer service and operations role.
• Must be available to work weekends (Saturday and Sunday) and flexible to work holidays and evening hours as needed.
• Bachelor’s or Higher.
• Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately.
• Excellent customer service and communication skills.
• Ability to work independently and make sound decisions during off-hours with minimal supervision.

Nice to have

• Familiarity with a medical environment.

Culture & Benefits

• Competitive Pay.
• Flexible Part-Time Schedule: Perfect for those seeking work-life balance with weekend availability.
• A culture that emphasizes continuous learning and personal growth.
• Autonomous work environment with the satisfaction of being the go-to person for member support during off-hours.
• Opportunity to transition into a full-time position as the company grows.