Customer Service Representative

TL;DR

Customer Service Representative: Providing high-quality support and serving as the first point of contact for clients and applicants with an accent on resolving issues and documenting interactions. Focus on prioritizing cases and meeting customer satisfaction goals.

Location: Remote Mexico

Company

hirify.global builds world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions.

What you will do

• Serve as the first point of contact for client/applicant inquiries across multiple channels.
• Gather information to understand issues and provide effective solutions.
• Research, troubleshoot, and resolve issues within established SLAs.
• Accurately document all client/applicant interactions and case details.
• Prioritize and manage cases based on severity and urgency.
• Collaborate with internal teams to resolve complex issues.

Requirements

• Customer-focused mindset with strong problem-solving skills.
• Ability to multitask and stay organized in a high-volume environment.
• Excellent verbal and written communication skills (English required; bilingual a plus).
• Strong time management and attention to detail.
• Comfort working with software tools; technical aptitude or interest preferred.
• Proficiency with G Suite (Gmail, Docs, Sheets, etc.).

Nice to have

• Experience with Salesforce, Zendesk, or other case management software.

Culture & Benefits

• Thrive in an ecosystem that supports individual excellence.
• Enjoy a diverse and inclusive work culture.
• Benefit from great people practices and learning opportunities.
• Experience the ideal blend of entrepreneurial spirit and enterprise investment.