Customer Support Consultant (MedTech)

TL;DR

Customer Support Consultant (MedTech): Providing technical support for 3D scanners and software to dental professionals with an accent on case management and relationship building. Focus on resolving complex technical issues, effective communication with global partners, and documenting technical workflows within the company CRM.

Location: Must be based in or able to work from the Kyiv office (Hybrid)

Company

hirify.global is a global medical technology company developing market-leading 3D scanners and software solutions for dental and hearing professionals.

What you will do

• Provide efficient technical support for hardware and software via phone, email, and online sessions.
• Collect and document customer case details accurately within the CRM.
• Escalate critical technical issues and provide feedback to internal departments.
• Maintain strong relationships with reselling partners and end-users.
• Occasional attendance at on-site events or business trips to Western Europe.

Requirements

• Proven background in IT support or a related technical field.
• English and Ukrainian: Upper-intermediate level required.
• Strong logical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask and handle high-pressure support scenarios.
• Must be based in Kyiv for hybrid office operations.

Culture & Benefits

• Comprehensive medical insurance and paid sick leave policies.
• 24 working days of annual vacation.
• Comfortable office environment in UNIT.City with complimentary meals.
• Opportunities for professional growth within a global medtech leader.
• Support for work-life balance and ongoing development programs.