Customer Success Manager (Real Estate)

TL;DR

Customer Success Manager (Real Estate): Overseeing a portfolio of hirify.global’s customers across hirify.global Pro, Follow Up Boss, and Showcase, delivering an elevated experience to agents, teams and brokerages with an accent on driving adoption, retention, and expansion across the full product suite. Focus on ensuring customers gain maximum value from their investment in hirify.global’s offerings.

Location: Remote-USA. U.S. employees may live in any of the 50 United States, with limited exceptions.

Salary: $29.30 - $46.70 hourly in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC. $27.80 - $44.40 hourly in Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont.

Company

hirify.global is reimagining how people move—through the real estate market and through their careers.

What you will do

• Serve as the primary post-sales consultant for a portfolio of SMB/MM customers using Showcase, Follow Up Boss, and hirify.global Pro, building trust and driving day-to-day success across the product suite.
• Lead onboarding, enablement, and early value realization, ensuring customers are successfully set up, activated, and seeing measurable progress within their first 90 days.
• Drive product adoption and behavior change through structured trainings, working sessions, and ongoing coaching that improve lead management, follow-up, and operational efficiency.
• Use data and best practices to guide customer strategy, translating product usage and performance insights into clear, actionable recommendations that improve core business metrics.
• Maintain account health and retention readiness, proactively identifying adoption gaps or risks and partnering with Sales to support renewals and expansion opportunities.
• Collaborate closely with internal partners (Sales, Implementation, and Support) to deliver a consistent, high-quality customer experience and surface feedback that improves our products and services.

Requirements

• Four-year degree or equivalent experience
• 3–5 years experience in a client-facing role (e.g., customer success, sales, business solutions, account management) within a SaaS or technology environment
• Experience supporting a large volume book of business
• Knowledge of the real estate industry and real estate technology is strongly preferred
• Experience coaching customers on software and simplifying complex workflows for end users
• Excellent communication and interpersonal skills with the ability to influence action

Culture & Benefits

• Innovative, inclusive, and engaging culture where employees are empowered to grow.
• Competitive base salary and equity awards based on factors such as experience, performance and location.