Senior Customer Success Manager (Real Estate)

TL;DR

Senior Customer Success Manager (Real Estate): Overseeing a portfolio of key real estate partners across hirify.global Pro, Follow Up Boss, and Showcase with an accent on driving activation, adoption, retention, and expansion across the full product suite. Focus on strategic coaching sessions, managing client relationships, and implementing scalable best practices.

Location: Remote (USA)

Salary: $34.40 - $55.00 hourly in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC; $32.70 - $52.30 hourly in Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont.

Company

hirify.global is the most-visited real estate platform in the U.S., helping customers navigate buying, selling, financing and renting with greater ease and confidence.

What you will do

• Drive adoption and value across the full Agent Success product stack: hirify.global Pro, Follow Up Boss, and Showcase.
• Serve as the primary post‑sales consultant and trusted advisor for real estate professionals.
• Build rapport with key stakeholders, understand their business objectives and challenges, and drive results through strategic, data-driven business reviews.
• Facilitate onboarding and adoption across hirify.global’s product suite partnering with Implementation to drive early customer success and engagement.
• Leverage reporting to identify performance gaps and challenges, translating insights into actions that strengthen overall account health.
• Coordinate with internal cross‑functional partners to resolve issues and present a united, high‑quality experience to customers.

Requirements

• 5+ years in a client‑facing role (e.g., customer success, account management, sales, or consulting) at a SaaS or technology company, managing a strategic or complex portfolio of accounts.
• Focused, reliable self‑starter with a proven ability to independently master complex tools, integrations, and workflows.
• Demonstrated track record of owning a book of business and driving outcomes such as activation, adoption, retention, expansion, and revenue improvement.
• Experience coaching, motivating, and challenging business owners and teams on best practices within SaaS solutions, with the ability to simplify the experience for the end user.
• Experience engaging and navigating multi-level partnerships with senior stakeholders.
• Strong ability to leverage data to uncover insights and clearly communicate performance, trends, and recommendations to customers.
• Excellent written and verbal communication skills, with demonstrated critical thinking and creative problem‑solving skills.

Nice to have

• Knowledge of the real estate industry or adjacent SaaS/ad‑tech experience is preferred.
• Bachelor’s degree or equivalent experience.

Culture & Benefits

• Reimagining how people move—through the real estate market and through their careers.
• Part of a company that's reshaping an industry and helping more people make home a reality.
• Innovative, inclusive, and engaging culture where employees are empowered to grow.